I have been in IT since 1997. I have spent nearly 30 years helping businesses and managed service providers use technology well, and the last several years watching AI move from a future concern to a present operational challenge that most organizations are not ready for.
Like many in my industry, I had to ramp up my AI knowledge quickly to stay ahead of new threats and risks for my clients. The sessions I bring to MSP conferences and business events are grounded in that experience: what AI actually does inside organizations, what it actually costs, and what it actually takes to govern it well.
Speaking Topics: AI for Business and MSPs
Building an AI-Ready MSP Practice
The shift from managed service provider to managed intelligence provider is already underway. Here is what it takes to build an AI-ready practice by enabling your team to use AI productively, protecting your clients from AI-related risk, and positioning your MSP as the trusted advisor your clients need as they navigate AI adoption.
- Why banning AI does not work and what to do instead
- How to identify shadow AI use inside your MSP and your clients’ organizations
- Building an AI enablement culture with guardrails that protect clients
- How AI governance becomes a vCIO service offering
- Positioning your MSP as a managed intelligence provider
Related resource: How MSP Leaders Should Enable Their Teams to Use AI Without Creating Client Risk at RewiredMSP.com
AI ROI and the MSP Pricing Problem
AI is reshaping MSP pricing models in ways most owners have not fully worked through yet. As automation reduces ticket time and labor costs, traditional per-seat and per-device pricing comes under pressure. Here are the real economics of AI for MSPs: what it costs, what it returns, and how to frame AI value so clients see it as an enhancement rather than a reason to renegotiate.
- How to calculate the true cost of AI tools beyond the subscription fee
- Where AI delivers measurable ROI in MSP operations
- How AI is changing the MSP cost structure and what to do about it
- Building a 12-month AI investment roadmap for your practice
- The AI buildout opportunity most MSPs are missing
Related resource: The AI Buildout Will Create More IT Demand Than Most MSPs Realize at RewiredMSP.com
AI Acceptable Use Policy: A Framework That Actually Works
Your clients’ employees are already using AI tools. The question is whether they are doing it with client data, confidential information, or regulated content, and whether anyone knows. Here is what a working AI acceptable use policy looks like for small and mid-sized businesses, and how MSPs can help their clients build one.
- What belongs in an AI acceptable use policy and what does not
- How to handle client data, confidential information, and regulated industries
- Shadow AI: what it is, why it is your biggest AI risk right now, and how to address it
- How to roll out an AI policy without triggering resistance
- Template framework for MSPs and their clients
Related resource: AI Acceptable Use Policy: A Framework and Template for Business Owners at RewiredMSP.com
AI Safety, Governance, and Client Risk
AI governance is becoming a client expectation. Here is what MSPs need to know about AI safety, data privacy, and liability, and how to lead AI governance conversations with clients before those conversations become incidents.
- Where AI creates legal and liability exposure for businesses and their IT providers
- AI data privacy: what happens to client data inside AI tools
- How to build an AI governance framework for your MSP and your clients
- What clients are asking about AI and how to answer honestly
- How AI governance becomes a vCIO advisory service
Related resource: AI for MSPs: The Complete Hub for Building an AI-Ready Practice at RewiredMSP.com
What Makes This Perspective Useful
I have been in IT since 1997. Like many in my industry, I had to ramp up my AI knowledge quickly to stay ahead of new threats and risks for my clients. That experience shapes how I talk about AI: practically, honestly, and with a clear-eyed view of both the opportunity and the risk.
My AI work for the business and MSP side draws on the frameworks at RewiredMSP.com, including the Rewired MSP book series and the vCIO Rewired framework for strategic IT advisory.
Book This Session
These sessions are available as keynotes, workshops, and breakout sessions for MSP conferences, technology events, business leadership gatherings, and industry associations. See the Speaking page for the full topic list and booking information, or download the Press Kit.
Also see: Speaking on AI: Theology, Safety, and Governance for Ministry and Small Churches